Frequently Asked Questions

Can’t find an answer? Call us at (571) 882 2712 or start an online chat!

General

Do I need to be home for the cleaning appointment?

Many of our clients prefer to leave a key hidden or leave one with their concierge, if they have one. We can clean while you are out of the house, leaving you with a beautiful clean home upon returning. Others prefer to be home while we work. Either way, we’ll accommodate to your preference!

Do you bring your own supplies and equipment?

Yes! We bring all of our own cleaning supplies and equipment. Please let us know if you have specific products you’d prefer to provide, we are happy to use them in lieu of our own. We do also offer green cleaning using eco-friendly cleaning supplies.

What is your Great Clean Guarantee?

We guarantee that you’ll be thrilled with your service, each and every time. In the rare chance we’ve overlooked anything, let us know right away and we’ll be back to make things right.

Home Cleaning

What is your tipping policy?

Tips are always appreciated, but never expected. If you feel that your team did an outstanding job with your service, feel free to tip them in cash, or we can help add a tip to your credit card payment.

From our experience, customers tend to leave a $20-$40 tip for teams when they feel that service was outstanding.