Frequently Asked Questions

Can’t find an answer? Call us at (571) 882 2712 or start an online chat!

General

Do I need to be home for the cleaning appointment?

Many of our clients prefer to leave a key hidden or leave one with their concierge, if they have one. We can clean while you are out of the house, leaving you with a beautiful clean home upon returning. Others prefer to be home while we work. Either way, we’ll accommodate to your preference!

Do you bring your own supplies and equipment?

Yes! We bring all of our own cleaning supplies and equipment. Please let us know if you have specific products you’d prefer to provide, we are happy to use them in lieu of our own. We do also offer green cleaning using eco-friendly cleaning supplies.

What is your Great Clean Guarantee?

We guarantee that you’ll be thrilled with your service, each and every time. In the rare chance we’ve overlooked anything, let us know right away and we’ll be back to make things right.

Home Cleaning

Can you clean the exterior of my windows and balcony?

Our insurance coverage does not allow us to perform any work outside of the home.

Can we leave you a key?

As policy we do not hold on to customer keys. If you do not live in an apartment with a concierge, we suggest either hiding a key for us leaving the key in a lockbox for us to access.

What type of cleaning supplies do you use?

The teams normally use Lysol-brand products, depending on the floor they will use swiffer floor cleaner or may use murphys oil for wet mopping.

Do you do carpet cleaning/shampooing?

Unfortunately we do not offer carpet cleaning or shampooing. Reach out to us and we are happy to make a recommendation for a company that does.

What is your tipping policy?

Tips are always appreciated, but never expected. If you feel that your team did an outstanding job with your service, feel free to tip them in cash, or we can help add a tip to your credit card payment.

From our experience, customers tend to leave a $20-$40 tip for teams when they feel that service was excellent.

My Appointment

How long does the cleaning usually take?

Cleaning time can vary drastically depending on the condition and size of your home. We can give you a best-guess estimate if you reach out to us with more details.

Will the team call/text me before they arrive?

If you would like to be notified prior to the team’s arrival, please let us know by adding a note to your booking or sending a quick message to support.

What if I have a special request for my cleaning?

Please reach out to our support with your request and we’ll do our best to accommodate!