Do you require a contract for recurring cleanings?

Nope! No contracts or reschedule fees as long as you cancel by 5PM the day before your service.

Because we reserve your cleaning spot especially for you, if you do have to cancel after 5PM the day before your service, we do charge a $70 cancellation fee.

Can you clean the exterior of my windows and balcony?

Our insurance coverage does not allow us to perform any work outside of the home.

Can we leave you a key?

As policy we do not hold on to customer keys. If you do not live in an apartment with a concierge, we suggest either hiding a key for us leaving the key in a lockbox for us to access.

What type of cleaning supplies do you use?

The teams normally use Lysol-brand products, depending on the floor they will use swiffer floor cleaner or may use murphys oil for wet mopping.

How long does the cleaning usually take?

Cleaning time can vary drastically depending on the condition and size of your home. We can give you a best-guess estimate if you reach out to us with more details.

Will the team call/text me before they arrive?

If you would like to be notified prior to the team’s arrival, please let us know by adding a note to your booking or sending a quick message to support.

Do you do carpet cleaning/shampooing?

Unfortunately we do not offer carpet cleaning or shampooing. Reach out to us and we are happy to make a recommendation for a company that does.

Do you offer discounts?

We offer discounts for recurring cleaning services! Receive 10% off for Monthly Service, 20% off for Bi-weekly Service and 25% off for Weekly Services.

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