Frequently asked questions

It depends on bedrooms, bathrooms, and how often. Enter your home size on the booking page to see your exact price in seconds. Recurring service saves 10 to 25%.

It depends on the size and condition of your home. Text or call us with a few details and we can give you a best-guess estimate.

Every booking has a 2-hour arrival window. If you would like a heads up before the team arrives, add a note to your booking or send us a quick message and we will set that up.

Add it to the notes when you book, or text or call us at (571) 882-2712 (7 days a week, 8 AM to 7 PM) and we will do our best to accommodate.

Yes. Turnover cleaning between guests is one of our specialties, scheduled around your booking calendar.

Washington DC, Arlington and Northern Virginia, and Bethesda MD. Browse our locations page for the full neighborhood list.

If we've overlooked anything, tell us within 24 hours and we come back to make it right, free. No forms, no arguing.

Yes, we bring everything. Prefer specific products? We're happy to use yours, and we offer green cleaning with eco-friendly supplies.

No. Many clients leave a key hidden or with their concierge and come home to a clean house. Others prefer to be home while we work. Either way works.

Yes. Every cleaner passes an interview, background check, and trial cleans, and every one is bonded and insured. Your home is protected by accidental damage and liability insurance.

No. For safety and insurance reasons, we do not do work outside of the home.

We do not hold on to customer keys. If you will not be home, you can leave a key with your concierge or front desk, use a lockbox, or leave one hidden, and add the details to your booking notes.

No, we do not offer carpet cleaning or shampooing. Our teams vacuum carpets as part of your clean. Reach out and we are happy to suggest a company that does carpet cleaning.

Text us, call, or manage it from your account. Changes are free before 5 PM the day before your clean. After that, a $70 late cancellation fee applies.

We place a hold on your card the day before your clean, and you are charged the evening after. Some banks show the hold as a charge, but it is only a pre-authorization. Payment is secure and online. No cash, no checks.

No. There are no contracts. You can cancel or reschedule for free before 5 PM the day before your clean. After that, a $70 cancellation fee applies, because we hold your spot just for you.

Tips are always appreciated and never required. If your team did an outstanding job, you can tip in cash, or we can help add a tip to your card. $20 to $40 is common when service is excellent.