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Arrival Window

We will arrive within the 2-hour arrival window for your booking provided that there are no unforeseen circumstances like accidents, weather, etc. If for any reason we’re running early or late, we’ll give you a call.

Cancellations

Because we reserve a time especially for you, please make any schedule changes by 5p.m. the day before your service to avoid incurring a $50 cancellation fee.

Our Guarantee

If you are not happy with your service at all, let us know right away (same day if possible) and we will be back to make it right.

Billing

A hold will be placed on your card the day before service, but you will not be charged until the evening after your service (some banks show this hold as a charge, don’t worry, it’s only a pre-authorization to ensure the card is valid). An email receipt will be sent immediately.

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